Return Policy
Effective Date: October 24, 2024
At Iron Pass, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
1. Return Eligibility
- Timeframe: You have 15 calendar days from the date of purchase to return an item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Custom Configured Products
3. Return Process
- Initiate a Return: To start a return, contact our customer support team at support@ironpass.com.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
- Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
- Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed within 7-10 business days. A credit will automatically be applied to your original method of payment.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@ironpass.com.
Contact Information
For questions related to refunds and returns, please contact us at:
- Email: support@myironpass.com
- Phone: 877-570-7277
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Address:
Iron Pass Returns
W146 N5741 Enterprise Ave
Menomonee Falls, WI 53052
Thank you for shopping with Iron Pass. We appreciate your business and are here to help ensure you have a great experience with our products.