Effective Date: October 24, 2024 Return Policy

The Iron Pass Return Policy, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.

Understanding Our Return Policy

• Timeframe: You have 15 calendar days from the date of purchase to return an item.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Custom Configured Products

3. Return Process

1. Initiate a Return: To start a return, contact our customer support team at support@ironpass.com.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
3. Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

• Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed within 7-10 business days. A credit will automatically be applied to your original method of payment.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@ironpass.com.

Contact Information

For questions related to refunds and returns, please contact us at:

• Email: support@myironpass.com
• Phone:877-570-7277
• Address:
  Iron Pass Returns
  W146 N5741 Enterprise Ave
  Menomonee Falls, WI 53052

Thank you for shopping with Iron Pass. We appreciate your business and are here to help ensure you have a great experience with our products.

What is Our Return Policy?

Our Return Policy is designed to provide our customers with a seamless experience when returning products. We understand that sometimes an item may not meet your expectations, and that’s perfectly okay. Therefore, our policy allows you to return products within 30 days of purchase, provided they are in their original condition with all tags attached. Because we believe customer satisfaction is paramount, we want you to shop worry-free.

How to Initiate a Return

To initiate a return, simply visit our website and navigate to the 'Returns' section. There you can find step-by-step instructions tailored to guide you through the process. You’ll need your order number and details about the product you wish to return. However, if you experience any difficulties, our customer service team is readily available to assist you. Remember, keeping your receipts will help streamline the return process.

Exchanges and Refunds

After your return is processed, you have the option to either exchange the item or receive a refund. We typically process refunds within 7-10 business days after we receive your returned item. However, for exchanges, we will send out the new product as soon as we confirm your return. This flexibility is offered because we want to ensure that you not only return items without hassle but also feel confident in your new purchases.